FREQUENTLY ASKED QUESTIONS

How long will my order be shipped?

The parcels are shipped via TNT within 12 hours of confirmation of payment and generally delivered in 2-3 working days throughout Italy. The exception is orders containing Shower Enclosures, Crystals or other fragile and voluminous products that are shipped by ONEXPRESS courier with delivery in 4-5 working days.In case of shipment with destinations identified as inconvenient and/or peripheral, the shipment may be slightly delayed. All orders received after 17:00 are handled the next day.

How can I check the status of my order ?

As soon as your order is entrusted to the courier in charge of the shipment, we will provide you with a link to track the package online. Shipping costs include handling and packaging charges and postal charges. Handling costs are fixed, while shipping costs vary depending on the total weight of the shipment.

How soon can I change my order ?

Once the payment has been made, you will receive an email indicating that your order is being prepared, If you need to make changes, you can contact us promptly at info@ciciriello.it or by phone from Monday to Friday from 09.00 to 13.00 and from 16.00 to 19.30 at 0831 1785001. The order will no longer be editable when you have received the email confirmation with the tracking number.

How are my products packed ?

All small, medium-sized products such as: Taps, fittings, accessories, tools are generally packed in special containers with polystyrene protection to ensure the integrity of the products during shipment. Particularly fragile or large products such as: Ceramic sanitary ware and bathroom furniture are packaged in dedicated boxes and packed on pallets, in order to ensure greater stability during transport and avoid breakage and/ or dents.

How can I exercise the right of withdrawal ?

Our main objective and your satisfaction: if you have decided to return the products purchased from our store, you must simply notify us within 14 days of delivery. You can decide in total freedom whether to return a part of your purchase or all the products: we will refund the price of the returned products (excluding additional costs) as soon as possible and in any case within 14 days from when we became aware of your will.

For which products or interventions am I entitled to tax benefits ?

All useful information for the purposes of Tax Relief can be found at the following link: https:///www.pianetaffari.it/content/6-For any further clarification you can contact us at info@pianetaffari.it or by phone from Monday to Friday from 09.00 to 13.00 and from 16.00 to 19.30 at 0831 1785001, a dedicated consultant will be able to provide you with all the necessary explanations.

How do I use the discount code ?

If you have a discount code as a first purchase or dedicated to you, you will have to enter it in the appropriate section of the cart before proceeding to payment, this will automatically update the price. The discount code is valid only for registered users on the site shop.ciciriello.it

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